Last updated: September 10, 2026
This Return Policy applies to physical skincare products purchased through the Ricki Criswell Skincare online shop at rickisskincare.com. If you are looking to cancel or reschedule a facial, waxing, or other in-studio service appointment, please see our Cancellation Policy instead.
30-Day Change-of-Mind Window
We want you to love your skincare products. If you change your mind about a product purchase, you have up to 30 days from the delivery date to return it, unused, unopened, and in its original packaging, for a refund or exchange, subject to the conditions below. If your product arrived damaged or defective, see the “Damaged or Defective Items” section below instead, those returns don’t need to be unopened.
Eligibility for Returns
To be eligible for a change-of-mind return, your item must be:
- Unused, unopened, and in the same condition that you received it
- In its original packaging
- Accompanied by a receipt or proof of purchase
Because our products are skincare items intended for direct application to the skin, for hygiene and safety reasons we are unable to accept returns of any product that has been opened, used, or has a broken seal, unless the item arrived damaged or defective.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Opened or used skincare products
- Products purchased on final sale or clearance
- In-studio services (see our Cancellation Policy)
Damaged or Defective Items
If a product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right with a replacement or refund, at no additional cost to you.
How to Start a Return
To start a return, please contact us at 818-761-8286 or through the contact form on our website with your order number and the reason for your return. We will provide instructions for returning your item to:
Ricki Criswell Skincare
13261 Ventura Blvd
Studio City, CA 91604
Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or shipped in error.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are credited to your original method of payment within 5-10 business days, depending on your card issuer’s policies. Original shipping charges are non-refundable.
Exchanges
If you would like to exchange an eligible, unopened item for a different product, please contact us and we will be happy to help.
Contact Us
Questions about a return? Call us at 818-761-8286 or reach out through the contact form on this website.